Countrywide Closes 12 Regional Loan Fulfillment Locations
Published at October 3, 2007
Dear Business Partner:
First and foremost, I’d like to extend my sincere appreciation and thanks to our dedicated base of core Business Partners for your continuing support of Countrywide®, America’s Wholesale Lender®. The immense value we place on our solid, long-term relationships with you cannot be overstated.
As I’ve mentioned before in this series of communications, to prosper in this new lending environment, we must all adapt and take measures to revitalize the wholesale channel. In this note, I’d like to share information about the measures we are taking to further evolve our business model and to enhance our core strategies - all with a focus on helping you thrive in the new market paradigm.
Evolving Our Business Model
As I shared with you a few weeks ago, Countrywide, America’s Wholesale Lender recently reinvigorated its One Source lending strategy, creating a single, industry-leading sales organization dedicated to supporting our broad product line. To further evolve, we are now embarking on the next phase of adaptations to solidify the long-term success of our organization.
Earlier today, we announced changes that impacted our distributed loan fulfillment operations. I wanted you to be among the first to hear about these changes, and I wanted you to hear them directly from me. In today’s environment, it is easy to misinterpret decisive actions if media reports and/or rumors are the sole source of information. Having said that, here is a straightforward summary of this initiative:
Effective immediately, 12 of our loan fulfillment locations will be migrated into our remaining distributed fulfillment network comprised of more than 40 branches and regional centers. Our sales management and Account Executive teams will continue to be located in these 12 markets ensuring that we retain a local presence and uphold our commitment to serving our Business Partners within these important, geographic areas. As a result of this initiative, each of our remaining fulfillment locations is now positioned to serve multiple sales teams, allowing us to continue expanding our sales coverage and footprint while still retaining our strong reliance on “local” fulfillment. Even with these changes, Countrywide, America’s Wholesale Lender retains the largest distributed loan fulfillment platform among all the major wholesale lenders. The rationale behind this decisive move is very simple - the consolidation of these fulfillment locations better prepares us to expand our reach into specific markets under a more efficient and sustainable loan fulfillment operating structure. As such, we remain resolute in our commitment to the wholesale lending channel and to your success.
Please note that many of our Business Partners will not be directly impacted by these changes. However, if you are impacted by this move, I assure you that we are taking careful measures to seamlessly migrate loan files in progress at the affected locations to the new fulfillment sites. Additional communications will follow later today if your loan pipeline was impacted by this change. In addition, your Account Executive and your new loan fulfillment team is standing by, ready to assist you and your borrowers.
Your One Source for SuccessSM
Though our business model continues to adapt and evolve, our dedication to supporting and enhancing your value proposition is stronger than ever. We now have a single sales force committed to your success. This singular focus is designed to give you greater access to our broad array of lending solutions as you focus on the opportunities in your market.
Countrywide is well positioned to help you address the needs of borrowers in each of the core home loan segments. From prime to what has become “near-prime”, from home equity to government, from custom construction to reverse mortgages, Countrywide offers home loan solutions that can help drive your business. Working together, we can revitalize the wholesale channel by aligning qualified borrowers with financing options that best meet their needs.
In addition, over the past several months, we have significantly strengthened our price point within key areas of our product pricing menu in an effort to affirm our continued focus on quality. The result - we are now providing even more competitive pricing across key loan program and guideline segments, enabling you to deliver even greater price value to many of your borrowers.
Countrywide remains a clear choice—your One Source—dedicated to you and the strength of our channel. For 15 consecutive quarters, Countrywide, America’s Wholesale Lender has been ranked the #1 Wholesale Lender*, a testament to our proven ability to deliver for our Business Partners.
Thank you again for this opportunity to share our vision for success with you, and as always, thank you for your business.
Todd A. Dal PortoSenior
Managing Director & President